Slot Gratis Privacy Policy – Personal Data Protection for Malaysian Online Casino Players

1Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") is published by Slot Gratis, an online casino platform operating under the domain slotgratis.best. This document explains in detail how we collect, use, store, disclose and protect the personal data you provide to us when registering, using the platform, or communicating with our support team.

By registering an account or using any of our services Slot Gratis, you give your consent to the collection and processing of your personal data in accordance with the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

This policy applies to all players using the Slot Gratis platform, regardless of whether they access it via a web browser, mobile device, or any other platform we provide. It covers all gaming activities — slots, roulette, table games, e-sports, virtual sports, jackpots, and lottery — as well as all interactions with the support team, financial transactions, and participation in promotions.

2Personal Data We Collect

Slot Gratis only collects personal data that is genuinely necessary to provide our services effectively and securely. We do not collect excessive or irrelevant information. The following are the categories of data we collect:

Data You Provide Directly

• Registration Information: Full name as per identification document, IC or passport number, date of birth, an active Malaysian phone number, and email address.
• Profile Information: Display name, password (stored in encrypted form), language preference and account settings.
• Identity Verification (KYC) Information: Copies of identification documents, proof of address, and additional information required to comply with anti-money laundering (AML) obligations.
• Communication Information: The content of messages you send via live chat, email, or any other communication channel with the Slot Gratis support team.

Automatically Collected Data

• Technical Data: IP address, browser type, operating system, screen resolution, device model and device language settings.
• Usage Data: Pages visited, time spent in each section, buttons clicked, games played, round duration and betting records.
• Location Data: General location based on IP address for the purpose of verifying permitted geographical regions. Slot Gratis does not collect GPS data or the precise location of your device.
• Session Data: Login time, logout time, session duration and number of active sessions.

3Purposes for Using Personal Data

Slot Gratis uses the personal data collected for the following purposes only, and for no other purposes not stated here without your additional consent:

• Account Management: Creating and maintaining your player account, verifying your identity, processing logins, and managing account settings.
• Service Provision: Enables you to access and play all games available on the Slot Gratis platform, including slots, roulette, table games, and e-sports.
• Financial Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as processing withdrawals to the relevant accounts.
• Legal Compliance: To meet anti-money laundering (AML) requirements, verify player age, conduct KYC checks, and comply with instructions from relevant authorities.
• Customer Support: Responding to enquiries, resolving technical issues, processing complaints, and providing assistance via live chat and email.
• Platform Security: Detecting and preventing fraud, bonus abuse, bot usage, and any activity that is suspicious or in violation of our Terms & Conditions.
• Service Improvement: Analysing platform usage patterns in aggregate (without identifying individuals) to improve the interface, performance, and game content.
• Marketing (with consent): Sending promotional information, bonus offers and the latest news about new games – only where you have given consent to receive marketing communications.
• Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support to players who need it.

4Data Sharing & Disclosure to Third Parties

Slot Gratis does not sell, rent, or trade players' personal data to any third party for commercial purposes. That said, in the course of operating our platform, there are situations where we need to share certain information with the following parties:

• Payment Service Providers: Required transaction information is shared with payment processors to complete deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. All these providers are bound by strict data protection agreements.
• Game Providers: Limited game session data is shared with game software providers (such as Pragmatic Play, PG Soft and others) to ensure games function correctly. No personally identifiable information is shared beyond what these technical requirements necessitate.
• Legal Authorities: Slot Gratis will disclose required data to Malaysian authorities when mandated by law, court order or a legitimate criminal investigation.
• Auditors & Professional Advisors: Appointed independent auditors, lawyers or consultants may need to access certain data for compliance, audit or legal advisory purposes – all subject to strict confidentiality obligations.

Should Slot Gratis be involved in any merger, acquisition or sale of assets, player data may be transferred to the new entity. In such cases, we will notify players via a clear notice and give you the option to withdraw consent or request data deletion if you do not wish your data to be transferred.

5Data Security Measures

Protecting players' personal data is the highest technical and operational priority at Slot Gratis. We implement multiple layers of protection to ensure your data remains secure from unauthorised access, disclosure, modification, or destruction:

• 256-bit SSL Encryption: All communication between your browser and our servers is fully encrypted using TLS 1.3, the highest current security standard available.
• Stored Data Encryption: Sensitive information including passwords (stored as hashes), identification numbers, and financial information is stored in encrypted form in our database.
• Strict Access Controls: Only staff with a legitimate business need are permitted to access player personal data, and all access is logged and monitored.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts for an added layer of security. Slot Gratis system administrators are required to use 2FA for all access.
• Firewall & Intrusion Detection System: Our infrastructure is protected by multi-layered firewalls and an intrusion detection system that monitors threats in real time.
• Regular Security Audits: We conduct regular internal security audits and independent penetration testing to identify and address vulnerabilities before they can be exploited.
• Incident Response Plan: Slot Gratis has a clearly defined incident response protocol. In the event of a data breach, we will notify affected players within 72 hours and take immediate remedial action.

6Personal Data Retention Period

Slot Gratis retains players' personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy or to comply with applicable legal requirements. Our general principle is that data is not kept longer than necessary.

Below are the data retention guidelines we follow:

• Active Account Data: For as long as your account remains active, we retain all data associated with it so you can use our services without interruption.
• Data After Account Closure: When an account is closed at the player's request, basic data is retained for 5 years to meet Malaysian legal requirements relating to financial records and anti-money laundering.
• Financial Transaction Records: Records of all deposits and withdrawals are retained for a minimum of 7 years in accordance with Malaysian tax and financial regulatory requirements.
• Support Communication Logs: Records of conversations with the support team are retained for 2 years for quality control purposes and to assist in resolving any disputes.
• Security Logs: System logs related to security and fraud detection are retained for 1 year.
• Marketing Data: If you withdraw consent for marketing communications, we will stop using your data for that purpose within 30 days.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. Slot Gratis carries out periodic data cleansing to ensure ongoing compliance with this retention policy.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights, which you may exercise at any time:

8Cookies & Tracking Technologies

Slot Gratis uses cookies and similar tracking technologies to enhance your experience on our platform, ensure proper functionality, and understand usage patterns. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for the platform to function properly. They include login session cookies, CSRF security cookies and language preference cookies. Without them, many platform functions will not work. These cookies cannot be disabled.
• Performance Cookies: We use analytics cookies to understand how players use the platform — which pages are visited most frequently, how long players spend playing, and where they encounter difficulties. This information is used in aggregated form without identifying any individual.
• Functional Cookies: These cookies remember your preferences such as favourite game variants, last bet size, dealer preferences and display settings to deliver a more personalised experience.
• Marketing Cookies (with consent): With your consent, we may use cookies to display advertisements more relevant to your gaming interests. You may withdraw this consent at any time through your browser's cookie settings.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the platform. To learn how to manage cookies in your browser, refer to the relevant browser's help section.

9Financial & Payment Transaction Data

Slot Gratis takes additional protective measures for financial data given its heightened sensitivity. When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX, your transaction is processed through a fully encrypted payment gateway.

Important information regarding your financial data at Slot Gratis:

• Slot Gratis does not store full bank account details or card numbers yours. Only the reference token required to process future transactions is stored, and this is handled by our licensed payment gateway provider — not directly by Slot Gratis.
• All transaction records – including deposits and withdrawals – are encrypted and stored with strictly limited access, available only to authorised finance personnel.
• For anti-money laundering (AML) compliance purposes, we may be required to verify the source of funds for transactions that exceed certain thresholds. This is a legal obligation, not a discretionary decision on our part.
• All transaction records are available for your review at any time through the "Transaction History" section of your Slot Gratis account dashboard.
• If you notice any suspicious or unrecognised transactions in your account, please contact our support team immediately via live chat or email at support@slotgratis.best.

10Policy Updates & How to Contact Us

Slot Gratis reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. The "Updated" date at the top of this page will always reflect the latest version in effect.

When significant changes are made to this Policy, we will notify you via:

• A prominent notice on the Slot Gratis platform homepage
• A notification email to the email address registered to your account
• An in-platform notification the next time you log in

Your continued use of the Slot Gratis platform after any amendments to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account and request deletion of your data.

For any enquiries, complaints or requests relating to this Privacy Policy or your personal data rights, please contact the Slot Gratis Data Protection Officer via:

• Email: support@slotgratis.best
• Live Chat: Available 24/7 directly through the Slot Gratis platform

We are committed to responding to all privacy-related enquiries within 21 business days of receiving your request. Our team is available in Bahasa Malaysia and is ready to help you understand and exercise your privacy rights.